Product After-Sales Service Commitment

Baoding Zhongtai New Energy Technology Co., Ltd. adheres to the spirit of "integrity, pragmatism, cooperation and innovation", the concept of "integrity-based, service-oriented" and the principle of responsibility and openness, and solemnly promises to the goods manufactured by us:

1. The product is issued with a certificate of inspection and product installation size instructions to ensure that users can correctly install and use our company's products.

2. Our company guarantees that all products shipped are produced and inspected in accordance with relevant national standards, and unqualified products will never leave the factory. We guarantee to strictly implement the relevant provisions of the national industrial product after-sales service. For the products shipped within three years from the date of delivery, if the buyer can prove that the product is correctly installed and used in accordance with the method recommended by our company; can prove that the product itself has design, material or processing defects, and submit a written application to our company, our company will be responsible for recalling the defective product for free repair, replacement or full refund according to the order price.

3. If the user raises a quality objection to our company's products, the company guarantees to make a handling opinion within 24 hours after receiving the user's objection. If it needs to be solved on site, we guarantee to send professional technical service personnel, and ensure that the service personnel will not leave until the quality problem is solved. Our company will archive the quality problems and handling results of each product reported by the user.

4. Under no circumstances will the company bear the labor, materials, equipment, engineering or other related related expenses caused by the repair and replacement of defective products. The company's after-sales service commitment for this product can replace other express or implied product quality guarantees, and can be regarded as compensation for the buyer and liability of the seller.